At Melbn Gems (Pvt) Ltd, we strive to deliver your gemstones securely and promptly. Please review our shipping policy below:

1. Shipping Methods

1.1 We use reliable, express courier services such as UPS, DHL, or FedEx to ensure fast and secure delivery.
1.2 All shipments are insured for their full value to protect against loss or damage during transit.

2. Shipping Charges

2.1 Shipping charges are calculated at checkout and vary based on the destination, package weight, and courier service.
2.2 Buyers are responsible for paying any shipping costs associated with their purchase.

3. Delivery Time

3.1 Orders are typically processed and shipped within 2-3 business days of receiving payment.
3.2 Delivery times vary by location:

  • Domestic (Sri Lanka): 2-5 business days.
  • International: 5-10 business days, depending on customs clearance.

4. Customs, Duties, and Taxes

4.1 For international orders, buyers are responsible for all applicable customs duties, taxes, and import fees.
4.2 These fees are determined by the destination country and are not included in our prices or shipping charges.

5. Tracking Information

5.1 Once your order is shipped, we will provide a tracking number via email.
5.2 You can track your shipment directly on the courier’s website for real-time updates.

6. Packaging

6.1 All items are carefully packaged to ensure protection during transit.
6.2 Gemstones are shipped in secure, tamper-proof packaging along with all necessary documents, including the original invoice and gem identification report.

7. Shipping Address

7.1 It is the buyer’s responsibility to provide an accurate and complete shipping address during checkout.
7.2 Melbn Gems (Pvt) Ltd is not liable for delays or losses caused by incorrect or incomplete address details.

8. Undelivered Packages

8.1 If a package is returned to us due to non-delivery (e.g., incorrect address, unclaimed package), the buyer is responsible for paying any additional shipping costs for resending the item.

9. Lost or Damaged Shipments

9.1 In the unlikely event of loss or damage during transit, please notify us immediately at info@melbngems.com.
9.2 We will work with the courier to resolve the issue and initiate the insurance claim process, if applicable.

Contact Us
If you have any questions regarding our shipping policy, please feel free to contact us:

  • Phone (Australia): +61 451 656 209
  • Phone (Sri Lanka): +94 777 287 500
  • Email: info@melbngems.com

Thank you for choosing Melbn Gems (Pvt) Ltd! We look forward to serving you.